1. Introduction and Acceptance
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and Sedge5 Technology Solutions (“Sedge5”, “we”, “us”, “our”), governing your access to and use of the Material Engine mobile application (“the App”) and all related services, APIs, and generated content.
By creating an account, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the App.
We reserve the right to modify these Terms at any time. Continued use of the App after modifications constitutes acceptance of the revised Terms. Material changes will be communicated via in-app notification or email.
1.1 Constructive Notice and Deemed Acceptance
1.2 Conspicuous Notice of Key Limitations
Without limiting the generality of any other provision in these Terms, you specifically acknowledge and agree to the following key limitations, each of which is described in detail in the relevant sections below: (a) all outputs from the App are AI-generated, may contain errors, and must not be relied upon without independent professional verification (Section 3); (b) the App does not provide professional engineering, legal, regulatory, or safety advice (Sections 3.1–3.6); (c) we accept no liability for any loss or damage arising from reliance on AI-generated outputs (Section 8); and (d) you are solely responsible for obtaining all necessary professional reviews, certifications, and regulatory approvals before acting on any output (Section 3).
2. Service Description
Material Engine is an AI-powered mobile application that enables users to photograph physical materials and receive AI-generated product design concepts, engineering analyses, technical documentation, 3D visualisations, and CAD files. The App operates through a multi-agent AI pipeline that processes scanned materials through various specialist analysis stages.
2.1 Service Tiers
Trial (Tier 1): One free analysis session with limited agent coverage. No registration fee. Intended for evaluation purposes only.
Starter (Tier 2): Credit-based access with standard agent coverage. Suitable for hobbyists and individual users.
Professional (Tier 3): Credit-based access with expanded agent coverage including additional specialist analyses. Suitable for professionals and small businesses.
Premium (Tier 4): Subscription-based access with full agent coverage, priority processing, regulatory analysis, custom standards input, and document export in multiple formats. Suitable for enterprises and regulated industries.
2.2 AI-Generated Content
All design concepts, engineering reports, safety assessments, regulatory analyses, cost estimates, manufacturing plans, CAD files, and other outputs produced by the App (“Generated Content”) are created by artificial intelligence systems. Generated Content is provided on an informational and indicative basis only and does not constitute professional engineering, safety, regulatory, legal, or financial advice.
3. Critical Disclaimers — AI-Generated Content
3.1 Nature and Limitations of AI Outputs
The App uses large language models and other artificial intelligence systems to generate its outputs. You acknowledge and accept that:
- AI systems can produce outputs that appear authoritative, technically precise, and professionally formatted but which contain material errors, omissions, inaccuracies, or fabricated information (sometimes referred to as “hallucinations”);
- the plausible presentation of AI-generated content does not indicate its accuracy, completeness, or fitness for any purpose;
- AI outputs may not reflect the most current version of any standard, regulation, material specification, or engineering practice;
- AI systems lack the ability to physically test, measure, or validate their outputs against real-world conditions; and
- errors in AI-generated content may not be immediately apparent and may require domain-specific expertise to identify.
You must not treat AI-generated outputs as verified, validated, or approved information. All outputs require independent professional review before any reliance or action.
3.2 No Professional Engineering Advice
The App does not provide professional engineering services. Generated Content including but not limited to structural analyses, mechanical engineering reports, safety assessments, and manufacturing plans has not been reviewed, verified, validated, or approved by a licensed professional engineer, chartered engineer, or equivalent qualified professional in any jurisdiction.
You must not rely on Generated Content as a substitute for independent professional engineering judgement. Any product design, whether derived from or inspired by Generated Content, must be independently reviewed, validated, and approved by appropriately qualified and licensed professionals before manufacture, testing, or deployment.
3.3 No Safety Certification
Safety compliance analyses, risk assessments, hazard identification reports, and related outputs produced by the App are indicative only and do not constitute formal safety certification, approval, or compliance verification under any standard, regulation, or legal framework. This includes but is not limited to:
United Kingdom: UK Conformity Assessed (UKCA) marking, Consumer Protection Act 1987, General Product Safety Regulations 2005, Supply of Machinery (Safety) Regulations 2008, Construction Products Regulation, Electrical Equipment (Safety) Regulations 2016.
European Union: CE marking, EU Machinery Directive 2006/42/EC, General Product Safety Directive 2001/95/EC, Low Voltage Directive 2014/35/EU, Medical Device Regulation (EU) 2017/745 (MDR), REACH Regulation (EC) No 1907/2006, RoHS Directive 2011/65/EU.
United States: FDA regulations (21 CFR), Consumer Product Safety Improvement Act (CPSIA), OSHA standards, UL certification, ASTM standards, FCC regulations, EPA regulations.
International: ISO 9001, ISO 14001, ISO 13485, ISO 45001, IEC 62368-1, IEC 60601 (medical devices), IATF 16949 (automotive), AS9100 (aerospace), any GMP/GLP/GCP requirements.
China: China Compulsory Certification (CCC), CFDA/NMPA regulations for medical devices, GB standards.
Other jurisdictions: Any national, regional, or local safety standards, product certification schemes, or regulatory approval processes applicable in your region.
You are solely responsible for obtaining all necessary safety certifications, regulatory approvals, conformity assessments, and compliance verifications applicable to any product in your jurisdiction before manufacture, sale, distribution, or use.
3.4 No Regulatory Compliance Guarantee
Regulatory analyses and gap assessments generated by the App are informational tools only. They do not guarantee compliance with any regulation or standard, regardless of whether the user specifies particular regulatory standards for analysis. The regulatory landscape changes frequently, and the AI models powering the App may not reflect the most current version of any given standard, directive, or regulation.
You must engage qualified regulatory affairs professionals and, where required, Notified Bodies, Approved Bodies, or equivalent competent authorities to obtain formal compliance assessments and certifications.
3.5 No Legal or Regulatory Advisory Services
The App does not provide legal advice, regulatory consultancy services, or compliance certification support. No output of the App should be interpreted as legal advice, a legal opinion, a compliance certification, a regulatory approval, or a recommendation to pursue or forgo any particular regulatory strategy. The regulatory analyses produced by the App are automated summaries generated by AI systems and do not reflect the professional judgement of any solicitor, barrister, attorney, regulatory affairs consultant, or other qualified legal or regulatory professional.
If you require advice on legal compliance, regulatory strategy, intellectual property, product liability, or any other legal matter, you must consult an appropriately qualified and licensed legal professional in the relevant jurisdiction. The App is not a substitute for professional legal or regulatory advisory services under any circumstances.
3.6 No Fitness for Manufacture
Generated product designs, bills of materials, manufacturing plans, cost estimates, and CAD files are conceptual outputs and are not warranted to be fit for manufacture, production, commercialisation, or any specific purpose. Material properties, tolerances, environmental factors, manufacturing process variations, and real-world conditions may cause actual products to perform differently from AI-generated predictions.
You must conduct independent material testing, prototyping, destructive and non-destructive testing, quality assurance, and validation processes appropriate to the intended application before manufacturing any product based on or inspired by Generated Content.
3.7 No Medical, Food-Contact, or Life-Safety Use
Generated Content must not be used, without independent professional validation and all required regulatory approvals, for the design or manufacture of: medical devices or implants; food-contact materials or packaging; life-safety equipment (including personal protective equipment, fire safety systems, or fall protection); load-bearing structural components; pressurised vessels or systems; children’s products or toys; automotive safety-critical components; aerospace components; electrical products intended for consumer use; or any product where failure could result in death, serious injury, or significant property damage.
4. Intellectual Property
4.1 Ownership of Generated Content
Subject to Section 4.2, you retain ownership of the Generated Content produced from your scanned materials during your sessions. You are free to use, modify, develop, commercialise, and distribute designs derived from your Generated Content, subject to the disclaimers and limitations in these Terms.
4.2 Sedge5 Intellectual Property
All intellectual property rights in the App itself, including but not limited to the software, AI models, agent architectures, pipeline logic, prompt engineering, user interface design, branding, logos, documentation, and underlying technology, remain the exclusive property of Sedge5 Technology Solutions. Nothing in these Terms grants you any rights to our underlying technology.
You may not reverse-engineer, decompile, disassemble, or attempt to extract the source code, AI prompts, model weights, or pipeline logic of the App.
4.3 Third-Party Intellectual Property
You are solely responsible for ensuring that any product design you develop, manufacture, or commercialise based on Generated Content does not infringe the intellectual property rights of any third party, including patents, registered designs, trade marks, copyright, and trade secrets. The App does not perform patent searches, freedom-to-operate analyses, or IP clearance checks.
4.4 Feedback and Improvements
If you provide feedback, suggestions, or ideas regarding the App, you grant Sedge5 a non-exclusive, royalty-free, perpetual, irrevocable licence to use such feedback to improve the App and our services.
5. User Obligations and Acceptable Use
5.1 Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must immediately notify us of any unauthorised use of your account.
5.2 Lawful Use
You agree to use the App only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations. You must not use the App to design, develop, or facilitate the creation of: weapons, ammunition, explosives, or any device intended to cause harm; controlled substances or drug paraphernalia; counterfeit goods or items intended to infringe third-party intellectual property; products intended to deceive, defraud, or mislead consumers; products that violate export control laws or sanctions regulations; or any product prohibited by applicable law in your jurisdiction.
5.3 Professional Responsibility
If you are a professional (engineer, designer, manufacturer, or similar), you acknowledge that your professional duties of care, regulatory obligations, and ethical responsibilities are not diminished or transferred by your use of the App. The App is a tool to assist your professional work, not a substitute for your professional judgement.
5.4 Accurate Input
You are responsible for ensuring the accuracy and quality of materials you scan and any metadata, descriptions, or custom options you provide. The quality of Generated Content depends directly on the quality and accuracy of your inputs.
5.5 Duty to Independently Verify AI Outputs
You accept sole responsibility for verifying the accuracy, safety, regulatory compliance, and fitness for purpose of any AI-generated output before relying on it, acting on it, or using it as the basis for any decision, design, product, or manufacturing process. This duty applies regardless of your level of expertise, the service tier you are using, or how confident or authoritative the AI-generated output may appear. Where outputs relate to engineering, safety, regulatory compliance, or any field with professional licensing requirements, verification must be performed by appropriately qualified and licensed professionals.
6. Credits, Subscriptions, and Payments
6.1 Credit System
Starter and Professional tiers operate on a credit-based system. Each credit entitles you to one pipeline analysis session. Credits are non-transferable between accounts. Unused credits do not expire unless your account is terminated.
6.2 Premium Subscription
Premium tier operates on a monthly subscription basis, providing a monthly allocation of credits, priority processing, and access to all Premium features. Subscriptions are managed through Google Play (Android) or the Apple App Store (iOS) and are subject to the respective platform’s terms of service for subscriptions.
6.3 Billing and Renewal
All purchases and subscriptions are processed through Google Play (Android) or the Apple App Store (iOS). Subscription renewal occurs automatically unless cancelled at least 24 hours before the end of the current billing period. Pricing is displayed in your local currency as determined by the respective platform.
6.4 Refund Policy
If a pipeline analysis fails due to a system error (server failure, API error, or processing failure), your credit or trial will be automatically refunded. Refunds for completed analyses are not available, as AI processing costs are incurred upon execution. For subscription refunds, the refund policies of Google Play or the Apple App Store (as applicable) apply. If you believe you have been incorrectly charged, please contact us at [email protected].
6.5 Price Changes
We reserve the right to change pricing for credits and subscriptions. Existing subscribers will be given at least 30 days’ notice of subscription price changes. Credit prices may change at any time; however, credits already purchased will not be affected.
7. Data, Privacy, and Security
7.1 Privacy Policy
Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, and protect your information.
7.2 Data Processing
Material images and session data are processed on our local server infrastructure. AI processing is performed by third-party API providers (Groq and Anthropic) in accordance with their respective privacy policies and data processing agreements. By using the App, you consent to this processing.
7.3 Data Retention
Session data retention varies by tier. Trial sessions are deleted immediately upon export. Starter sessions retain up to 2 sessions. Professional sessions retain up to 3 sessions with automatic deletion after export. Premium sessions are retained without limit. You may request deletion of your data at any time through the in-app account deletion feature or by contacting us directly.
7.4 GDPR and Data Subject Rights
If you are located in the United Kingdom or European Economic Area, you have rights under the UK GDPR / EU GDPR including the right of access, rectification, erasure, restriction of processing, data portability, and objection. To exercise these rights, use the in-app data export and deletion features or contact us at [email protected]. We will respond to valid requests within 30 days.
7.5 Security
We implement technical and organisational measures to protect your data, including HMAC request signing, JWT authentication, rate limiting, content filtering, file encryption, and audit logging. However, no system is completely secure, and we cannot guarantee absolute security of your data.
8. Limitation of Liability
8.1 Exclusion of Warranties
We do not warrant that: the App will be uninterrupted, error-free, or secure; Generated Content will be accurate, complete, reliable, current, or suitable for any particular purpose; defects in the App will be corrected; or that the App or its servers are free of viruses or other harmful components.
8.2 AI-Specific Warranty Exclusion
8.3 Limitation of Damages
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY POUNDS STERLING (£50.00).
8.4 Indemnification
You agree to indemnify, defend, and hold harmless Sedge5 Technology Solutions, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: your use of the App or Generated Content; any product you design, manufacture, distribute, or sell based on or inspired by Generated Content; your violation of these Terms; your violation of any applicable law or regulation; or your infringement of any third-party rights.
8.5 Consumer Rights
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under the Consumer Rights Act 2015 (UK) or equivalent consumer protection legislation in your jurisdiction.
9. Account Termination
9.1 Termination by You
You may terminate your account at any time by using the in-app account deletion feature or by contacting us at [email protected]. Upon termination, your account data will be deleted in accordance with our Privacy Policy and GDPR obligations. Unused credits are non-refundable upon voluntary termination.
9.2 Termination by Us
We may suspend or terminate your account immediately and without notice if you: breach these Terms; use the App for prohibited purposes; engage in fraudulent activity; attempt to reverse-engineer or compromise the App; or if we are required to do so by law. We may also terminate or suspend the service entirely at our discretion with reasonable notice.
9.3 Effect of Termination
Upon termination: your licence to use the App is immediately revoked; any active subscription will not renew; you retain ownership of any Generated Content previously exported to your device; we will delete your account data in accordance with our data retention policies.
10. Dispute Resolution and Governing Law
10.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident, and nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.
10.2 Informal Resolution
Before initiating any formal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at [email protected]. We will endeavour to resolve disputes within 30 days of receipt.
10.3 Jurisdiction
Subject to the consumer rights provisions above, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
11. General Provisions
11.1 Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Sedge5 regarding your use of the App and supersede all prior agreements, understandings, and communications.
11.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid while preserving its original intent.
11.3 No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Sedge5.
11.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
11.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet or telecommunications failures, third-party API outages, cyberattacks, or power failures.
11.6 Third-Party Rights
These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or any equivalent legislation.
12. Contact Information
If you have any questions, concerns, or complaints about these Terms or the App, please contact us at: